NextFin News — Ride-hailing giant Didi encountered major system disruptions on May 26, as numerous users took to social platforms to report operational failures.
The issues primarily affected trip management and payment functions, including inability to initiate new journeys, failure to properly close completed orders after drivers accepted them, and difficulties in canceling active bookings.
Many users also reported challenges accessing customer service channels, with hotline connections unavailable as of the latest updates.As of publication, Didi has not issued an official response to the incident.
The disruption highlights the platform’s critical role in China’s daily mobility ecosystem, where even temporary outages can significantly impact millions of users and drivers, potentially affecting urban transportation flow and user confidence in the service
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