AsianFin -- Starbucks has reversed its policy that allowed non-paying individuals to use its cafes, patios, and restrooms, introducing a new code of conduct aimed at creating a more welcoming environment and attracting more customers.
The updated policy is part of Starbucks' efforts to prioritize paying customers who wish to enjoy the cafe space or use the restroom. "This is a practical step that most retailers already take," said Starbucks spokesperson Jaci Anderson. "It helps us focus on serving those who are making a purchase."
Starting January 27, the new code, which prohibits panhandling and disruptive behavior, will be displayed at all locations. Baristas will receive training to enforce the rules, including asking violators to leave, a privilege they previously didn’t have. If necessary, employees can call local authorities for assistance.
For Starbucks China, the representative said in response that Starbucks stores in China are currently managed and operated individually by each store, and the specific situation is determined by the individual store. There is no mandatory requirement to not offer free public access.
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