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Chinese Restaurant Chain Xibei to Close One-Third of Stores Following Pre-Made Dishes Backlash

Summarized by NextFin AI
  • Chinese restaurant chain Xibei will close about 102 stores, representing roughly 30% of its total locations, due to a significant drop in customer traffic.
  • The controversy began after influencer Luo Yonghao criticized Xibei for its reliance on pre-cooked meals, leading to public backlash and scrutiny.
  • Despite implementing corrective measures, including price cuts and menu changes, customer traffic reportedly fell by as much as 45% at its lowest point.
  • The situation coincides with new national standards for pre-cooked meals in China, aimed at increasing transparency in the restaurant sector.

Chinese restaurant chain Xibei, known for its northwestern cuisine, will shut about a third of its outlets nationwide this year, a move likely linked to the fallout from a pre-cooked meals controversy last year.

The Beijing-based chain plans to close 102 stores, representing roughly 30% of its total locations, founder Jia Guolong said on Wednesday.

The controversy erupted in September when Chinese influencer Luo Yonghao, who has millions of followers, criticized a visit to Xibei, writing online: “Almost all pre-made dishes. Still so expensive. Disgusting!” The remarks triggered widespread public scrutiny and online backlash.

In response, Xibei launched a series of corrective measures, including switching to hand-wrapped dumplings, hand-skewered lamb kebabs, and freshly brewed soups. In November, the chain cut prices on 30 to 40 menu items by about 20% on average, offered promotional vouchers, and provided daily half-price dishes via food delivery platforms.

Despite these efforts, an internal source told Yicai that customer traffic fell by as much as 45% at the chain’s lowest point last month, putting significant pressure on revenue and cash flow. The sharp decline has also disrupted Xibei’s plans for a public listing this year.

The controversy coincides with new national standards for pre-cooked meals in China, which now require restaurants to disclose whether and how such items are used. Experts say the standards focus on product definitions and food safety indicators, marking a first step toward greater transparency in the restaurant sector.

Explore more exclusive insights at nextfin.ai.

Insights

What are the origins of Xibei restaurant chain's pre-made dishes controversy?

What technical principles guide the new national standards for pre-cooked meals in China?

What is the current market situation for Xibei following the backlash?

How has user feedback influenced Xibei's business strategies recently?

What are the latest updates regarding Xibei's store closures and menu changes?

What impact do the new national standards have on Xibei's operations?

What potential future developments could occur in Xibei's business model?

What long-term effects might the pre-made dishes controversy have on the restaurant industry in China?

What challenges does Xibei face in recovering from the backlash?

What controversies exist surrounding the use of pre-cooked meals in the restaurant industry?

How does Xibei compare to other Chinese restaurant chains in handling similar controversies?

What historical cases reflect similar challenges faced by other restaurant chains?

Which competitors could benefit from Xibei's current challenges?

What specific measures has Xibei taken to regain customer trust?

What role does social media play in shaping public perception of restaurant chains like Xibei?

What insights can be drawn from Xibei's response to the influencer's criticism?

How do price changes impact customer retention for Xibei?

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